Refund policy

Refund Policy

We currently do not support returns or provide a return address because the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order.




Lost Orders

If you believe an order has been lost in transit, please get in touch with us within 30 days of the estimated delivery date. 

Criteria for lost order

  • The shipping address provided is correct and complete.

 

  • You have contacted your local post office or the shipping carrier to attempt to locate the order.

 

  • The order is not marked as delivered by the shipping carrier.

 

  • Several working days have passed since the estimated delivery date (remember, the lost order claim must be submitted within 30 days of this date).

 

  • There are no recent updates from the shipping carrier in the tracking link.

 

  • Please note that we may need to confirm the lost order status with the shipping provider.

 Unless you specifically request a refund, we will automatically place a reorder for lost orders.

 


Returned to Sender

For orders that are returned to the sender, please place a new order (no later than 30 days from the estimated delivery date) and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order. This way, you will only pay again for the shipping of the order.



 

Orders may be returned to the sender for the following reasons:

  • Wrong Address: If you provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit new order with an updated address, you will be liable for the costs of the new order.

  • Rejected by the Recipient: If you are rejecting the shipment during the delivery, the shipment will be returned and disposed of safely. 

  • Unclaimed: If your customer is not able to receive their order at the address, the shipments may be available for pick up at their local post office or carrier pick-up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).